Are there any deposit or withdrawal fees at Wheelz?

No. Wheelz does not, and will not, ever charge any fee to deposit or withdraw. Some payment methods do include extra surcharges by the payment provider. However, only a few payment types include a surcharge and these tend to be minor payment types. The primary methods - bank transfer and credit cards - do not include any additional fees.

Can I play the games for free?

For most games, yes. To play the games at Wheelz for free, log out from Wheelz and click Games in your sidebar (desktop) or from the ≡ menu (mobile & desktop). You can then browse the game lobby and click the thumbnail to launch a game. While playing in a logged-off state, the games will operate with play money. Free-to-play is a useful feature if you would like to try out a game before betting. Live Casino games and some Jackpot titles are not available in the free-to-play mode. However, the vast majority of online slots can be played for free at Wheelz Casino.

Do I get the same payment methods on mobile?

Yes. The same deposit and withdrawal options available in your country can be used on all devices. See our Payment Options page for the full list of available payment methods where you are.

How can I limit my playing activity at Wheelz?

You can manage your own playing behaviour at Wheelz Casino with the help of the following Limits, which all act on automatic triggers you set. Time limit: Time limits automatically log you out of your Wheelz account once a pre-defined timeframe is reached. Net loss limit: With this limit you restrict the amount you are able to lose over a set period of time. Once the limit is reached, your will be prevented from placing any further wagers at Wheelz until a specified timeframe has elapsed. Deposit limit: Enable this option to limit the amount of money you can deposit into your account. Once this limit is reached, Wheelz will no longer accept deposits from you until a pre-specified time period is up. Wagering limit: This limit prevents you from wagering above certain a level at Wheelz. Timeout: Activate this limit to place a temporary freeze on your account. Timeouts are either self-imposed, or triggered upon various account actions. Whenever Timeouts are in place, you will be unable to log into your Wheelz account. See our Terms and Conditions for more. Indefinite Self-Exclusion: This limit is available to players at all times. Once an Indefinite Self-Exclusion has been activated, you will lose all access to your account, and will only be able to log back in by contacting Wheelz support. There is also a minimum waiting period of 7 days from the point of your reversal until your account can be reinstated at the very earliest. Self-Exclusions can be enabled in the Limits section of your account. If you’d like more info about problem gambling and the Limits available to you, please consult our dedicated Responsible Gaming page.

How do I change my registered mobile number?

To ensure account security, we do not permit mobile numbers to be updated online at Wheelz.com. If you need to update your mobile number, please contact Customer Support for help with this change. Customer Support will confirm certain personal details to ensure the highest level of account security.

How do I claim rewards?

Anytime a reward is available at Wheelz, its “rewards card” will appear in the My Rewards section. In most cases, rewards will have a 24 hour expiration period from when they first become available in your account. Once claimed, rewards typically have an additional 24 hour expiration period. If the expiry time is reached, all unused rewards (free spins, fee money, etc.) will be forfeited. Please note that once you claim a free spine reward, you will immediately receive a “Play Now” card in My Rewards related to that offer. Once this new card is clicked, you will be redirected to the free spins feature on the featured game. For further details on the many types of rewards available at Wheelz Casino, please visit our Bonus page.

How do I correct or update account information?

Personal information can only be changed by the Customer Support team. To correct or update any personal information, contact Customer Support and they will be happy to assist.

How do I find a game at Wheelz?

To find a specific game, visit the Wheelz game lobby and type the game’s name into the Search Bar. You may also click the ALL GAMES icon to sort the game lobby by the provider. If you are tech-inclined and would like to search a tag or other text, edit the following link and paste it into your browser’s address bar: wheelz.com/nz/casino/?s=InsertSearchTermHere Note: If you want to place a space in the search term, type %20. This will render one (1) blank space in the search term.

How do I manage communications from Wheelz?

To enable or disable communications from Wheelz, visit the My Profile section in My Account where you can enable/disable different means of communications from Wheelz. We recommend that you enable consents, so you don’t miss out on any offers. All rewards at Wheelz have an expiry date, and players that decline communications often miss out on these offers. At our other brands, customers miss out on nearly $1 million in free rewards each month! Most of the unclaimed rewards are from accounts that do not have consents turned on. Consenting to marketing at Wheelz will not fill your inbox filled with useless marketing materials. We only communicate relevant offers and essential account information to our customers. Wheelz will never share your personal information with third-party companies.

How do I open an account at Wheelz?

Opening an account at Wheelz is a simple and quick process. First, click Register and fill the required information in this first screen. We’ll send a verification PIN to your phone and email that you will input on the second screen. That’s it! Once you complete these two easy steps, you are now registered to play at Wheelz Casino. From there you can check out the Wheelz game lobby or head over to the Cashier to make your first deposit and claim the Welcome Bonus. When registering at Wheelz, we suggest you accept the marketing consents, so you do not miss out on our frequent promotions. But don’t worry because Wheelz only communicates relevant information to our customers - promotion details, unclaimed rewards or cash in your account, withdrawal confirmations, etc - and we will never share your information with a third party.

How do I reset my password?

If you forget your password, click “Forgot your Password?” at the login screen. Enter the mobile number you used when registering your Wheelz account. You will receive a PIN code via SMS which you then input at Wheelz.com. If the PIN is correct, you can then reset your password. If you do not receive a PIN code via SMS, or the password reset is not working for you for another reason, please contact Customer Support for further assistance.

How do I verify my Wheelz account?

Account Verification, also known as a KYC Check, is requested by the Wheelz payments team on an as-needed basis. Account verification is required by regulations when a customer passes certain transaction thresholds. Wheelz may also request a KYC check if unusual account activity necessitates an additional review. When you are asked to Verify your Account, we will notify you via email and SMS. At that time, you will be permitted to upload your identification documents at the Verification page. You may upload your documents on both desktop and mobile devices. Scanned documents and screenshots are preferred as opposed to smartphone photos. Please note that the verification section will not permit uploads until a verification check has been requested. Account Verification in Detail Account Verification may require some or all of the following information: Valid Picture ID: Passport, driver’s license, or national ID card. The identification must be a valid, government-issued photo ID. A national authority must have issued your ID card. Utility Bill: The utility bill should be less than 3 months old and showing the same home address you registered with your Wheelz account. Payment Method: Should we request payment method verification as well, upload a statement confirming your payment method(s) no older than 3 months and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification: Bank Transfer: Bank statements should include your name and address, and should match the details of your Wheelz Casino account. Credit Cards: Front and back images of the credit card are required. The back of the card must be signed by you. The front image must clearly show the first six (6) and last four (4) digits (1234 56XX XXXX 1234) of the credit card number. E-Wallets: E-Wallets follow the same general rules as bank statements. These statements should include the account holder’s name and address matching your Wheelz account information. If your e-wallet provider does not send you paper or PDF statements or a digital copy is not available for download, a screenshot of the account details showing the customer name and address is required. Help Speed up Your KYC Document Details: Sending Wheelz the correct documents the first time ensures that we don’t have to request secondary clarification. High-quality Scans Work Best: Sending high-quality scans is best for our Payments team. We will reject images of poor quality, and you will be required to re-submit clearer photos. A great way to avoid follow-on requests is by uploading high-quality scans the first time.

How does Cashback work at Wheelz?

Cashback calculation: (real money + bonus money bets) - (real money + bonus money wins) - bonus granted + (bonus forfeited + bonus auto-forfeited + bonus expired). A minimum of $1 in cashback must be earned in order for cashback to be paid into your Wheelz account. Cashback is paid in Bonus Money and subject to the normal wagering requirements. Wheelz Loyalty Cashback Cashback is active 24/7 for members of Wheelz Loyalty, the casino VIP program. Cashback ranges from 10-20% depending on the level of play. For the Wheelz VIP program, WheelzExtra, cashback rewards are active 24/7. Depending on your level of play, up to 20% cashback may be awarded regularly. Cashback is paid weekly and runs from Friday at midnight (CET) each week until 23:59 (CET) the following Thursday. As with any VIP bonus, Wheelz Loyalty players receive cashback in Real Money with zero wagering requirement.

How long do deposits take to post to my account?

Barring a technical error or a decline by your payment provider, all deposits will post to your Wheelz account immediately. For all deposit types, those payments will show on your Wheelz account immediately. However, withdrawal times vary according to the withdrawal method you choose. If your account has not undergone a KYC Verification and certain characteristics of a deposit make it unusual (abnormally large deposits, frequent deposits in a short time period, frequent changing of payment methods, etc.), you may be asked to complete a KYC check before being permitted to play. Even in the case of verified accounts, strange transaction behaviour may be grounds to warrant additional KYC checks.

How long do withdrawals take to process?

The two most important factors influencing withdrawal times are payment types and account status. Some payment types, such as e-wallets, have an almost instantaneous withdrawal time from the moment is it processed at Wheelz until it drops into your e-wallet account. Other payment types, such as bank transfer, may take up to 3 days to reach your account once approval is made at Wheelz. These longer transaction periods are generally attributed to the routing system employed by the banking sector. Check out the Payment Options section for full details on transfer times. Be sure to have your country’s website localisation selected (found in the footer menu) to ensure you are viewing the correct payment types. Alternatively, when logged in, you may visit the Cashier to see the specific methods available in your jurisdiction. Regardless of your payment type, approval must first be made at Wheelz. Once a player has passed a certain volume of play at Wheelz, regulations require Wheelz to carry out a Know-Your-Customer (KYC)1 check. For customers that have completed this check, small and medium-sized withdrawals are generally instantaneous. Depending on its size and other factors, larger withdrawals may be flagged for review regardless of the KYC status. 1Please do not request early account verification. In order to process many KYC checks in the most efficient way possible, we will contact you when the time is needed. At that time, a new section will appear in your account which allows you to upload your KYC documents directly on the website.

How long will it take Wheelz to complete my Account Verification?

Wheelz strives to verify all KYC documents within 24 hours from their submission. Occasionally, we do experience some delays due to a high volume of requests. In the event of a delay, we certainly apologise and appreciate your patience. If your KYC is taking longer than a few business days to complete, and you haven’t received any message from us requesting additional documentation, please contact Customer Support to inquire about the reason for the delay.

How may I permanently close my Wheelz account?

Permanently closing your account cannot be accomplished on the Wheelz website. If you wish to close your account permanently, please contact Customer Support via email and state your reasons for wanting a permanent account closure. Please be aware that under most circumstances an account holder that has permanently closed their account will not be permitted to open another account at Wheelz.

I cannot remember if I have a Wheelz account. How do I check this?

If you believe that you have already created an account at Wheelz, but aren’t quite sure, an excellent first step is trying the Forgot your Password? link in the login screen. If you have already registered an account, you will receive a code via SMS to reset your password. You will then need to log in with your registered email address and new password. Should the forgot password screen not help, please contact Customer Support for more assistance. Be sure to contact Support before creating an additional account. Creating multiple accounts violates our terms and risks suspension of both accounts.

I cannot remember which email I registered with at Wheelz. What now?

Your registered email address serves as your username at Wheelz Casino. If you are having trouble remembering which email you used to register your account, please contact Customer Support, and we will assist. Further, if you know your email but would like to change it, you will need to contact Support for further assistance. We apologise for any temporary inconvenience. These steps are necessary to ensure the integrity of player accounts.

I forgot my username or password. What now?

Forgot Password If you have forgotten your password, click the ** “Forgot your Password?”** link on the login screen. You will be prompted to enter the phone number with which you registered your account at Wheelz. Wheelz will then send you a confirmation code via SMS which you enter in the next screen. Once this correct code is entered, you will be allowed to reset your password. Forgot Username Your account’s username is the email address that you used to register your Wheelz account. If you cannot remember which email you used upon registration, contact customer support via Live Chat or at support@wheelz.com for help resolving this issue.

Is it safe to play at Wheelz Casino?

Yes. Player safety and security are paramount concerns at Wheelz Casino. A well-trained and competent team is continuously reviewing policies and procedures to ensure Wheelz Casino and its sister brands are the safest online casinos in the industry. Here are some ways in which we promote safe and secure gameplay: Randomisation: A Random Number Generator is built into every game at Wheelz Casino. Random Number Generators ensure that every spin or card deal is entirely random. Slots and table games are not programmed to win or lose. Clicking “spin” essentially calls up the random number generator which pulls a random symbol/card combinations from billions of possible configuration. The Latest Payment Technologies: Wheelz employs TLS (SSL’s successor) for payments security. This the same technology used by major financial institutions to ensure that your transactions are secure. Active Payments Team: Our Payments Team is on the constant lookout for suspicious or risky behaviour. If one of our Payments team sees unusual activity on your account, they will flag it for additional review. We apologise for any temporary inconveniences this may cause when an action is flagged as a risk, but rest assured these protocols are in place to protect you first and foremost. Strict Regulation: Wheelz Casino is licensed by Malta Gaming Authority (MGA), a regulatory body within the European Union. The MGA oversees one of the most strict and comprehensive online gaming regulatory regimes. As one of the very first regulators, the MGA can draw on experience that isn’t available in other countries. As regulations do change from time to time, Wheelz will inform its customers whenever a regulatory change materially affects their gameplay. Responsible Gaming: At Wheelz, we take Responsible Gaming issues very seriously. We have included several resources should you suspect that you may have a gambling problem: Responsible Gaming Page: This page on the Wheelz website offers helpful insights to avoid problem gambling, additional third-party resources, and a gambling risk self-assessment test. Account Limits: This section under My Account allows you to control your level of gambling through instruments like deposit limits, timeouts, and self-exclusions.

Is it safe to upload my documents to Wheelz.com?

Yes. All documents uploaded on the Wheelz website are treated with high standards of security and discretion. Your documents are only accessed by our highly-trained personnel on a need-to-know basis.

Is my money safe at Wheelz?

Yes. Wheelz employs the highest standards to ensure account integrity, particularly any identifying information in terms of personal and payment details. Per regulation, customer and company funds are completely isolated from each other in separate bank accounts.

May I deposit or withdraw at Wheelz before my account is Verified?

You may deposit and withdraw modest amounts before your account needs Verification. At some point, once a certain transaction threshold has been passed, gaming regulations require Wheelz Casino to perform a Know-Your-Customer check. A standard KYC check is essentially a confirmation that the Wheelz account holder, the customer’s photo identification, and their payment account are all matches. There isn’t one specific threshold for requesting a KYC check. Many factors influence this decision beyond the value of deposits or withdrawals. Frequent deposits, withdrawing after not playing, along with several other indicators, may cause the Payments team to initiate a KYC request. Note: Please do not contact support about account verification before asked by Wheelz Casino. To maintain timely processing for all customers, we will request KYC on an as-needed basis.

May I deposit or withdraw with another person's account?

No, this is strictly forbidden. The name on the Wheelz Account must match the account holder’s name on their payment method. Deposits of withdrawals made by an individual other than the Wheelz account holder will be flagged for review. This may cause your account to be temporarily suspended while the Payments team investigates this issue for the possibility of identity theft or some other fraud. If you are unable to deposit or withdrawal with your personal payment methods, please contact Customer Support before attempting any third-party transactions for additional guidance.

May I register more than one account at Wheelz?

No. Gaming regulations permit only one (1) account per individual at Wheelz. Duplicate accounts discovered in our system will be identified and removed. If you have accidentally created multiple accounts, please contact Customer Support. In case you forgot your login details, follow the account recovery steps rather than creating another account.

My deposit is not showing. How do I fix this?

At Wheelz, all deposits should post to your account in just a few seconds. If you have made a deposit and it is not showing in your Wheelz account, please contact Customer Support and we will work promptly to investigate and resolve this issue. Most often, this is a problem with your payment provider, but we are nonetheless happy to assist you as much as possible from our end. For fast support, contact Wheelz via Live Chat while logged into your account. Contacting us from a logged-in state will automatically fill your information in the Live Chat screen. This will allow customer support to quickly identify you as an active customer and will help expedite your issue.

There is a game I like that you don't offer. What can I do?

Enjoy a particular game that’s not offered at Wheelz? If the title is from an existing provider, we’ll do our best to have it added to our portfolio. Note that unfortunately, this isn’t always possible with some older, Flash-based games. For our current line-up of casino titles plus their creators, click GAMES in the main lobby. Here you’ll find games sorted by provider. We’re always looking to bolster our library with titles created by the industry’s premier developers. If you’d like to see a new developer included, you can get in touch with Customer Support, where your request will be considered by our casino managers. Rest assured we strive to accommodate all player tastes at Wheelz, and we do consider all requests sent to us.

What are the minimum amounts I may deposit and withdraw at Wheelz?

The minimum deposit and withdrawal thresholds vary by country. However, in most countries, the minimum deposit is $10 NZD or the local equivalent. For more information regarding the payments types available in your country and the deposit/withdrawal minimums, visit the Payment Options page for more details. Notes To view the correct payment options in your country, be sure that your country’s version of the Wheelz website is selected. To change the website’s localisation, select your country’s flag in the footer menu below.

What are the wagering requirements at Wheelz?

Wagering requirements are the mechanism which converts Bonus Money to Real Money that is able to be withdrawn. Bonus Money are funds awarded by Wheelz via free spins, bonus money drops, or other fiscal rewards. Examples of bonus money are matching funds from reload bonuses and winnings from free spins. In your account details, you will see both your Real Money and Bonus Money balances. Whenever both balances exist, your account will play the Real Money first. Bonus Money can be converted to Real Money after you fulfil the necessary wagering requirements. For most online pokies, Bonus Money must be wagered 35x. For most table games with a high RTP, the wagering amount is 70x. There are some exceptions. See the following list for wagering contribution by percentage relative to the 35x standard wagering requirement: All Casino Pokies: 100% (except 1429 Uncharted Seas, Bloodsuckers, Beautiful Bones, Dead or Alive, Dead or Alive 2, Eggomatic, Eye of the Kraken, Gemix, Jack Hammer 2, Pearls of India, Scrooge, Secrets of Atlantic, Sea Hunter, Steam Tower, Tower Quest, and Viking Runecraft: 0%) All table and Live Casino games: 50% All Video Poker Games: 0% It should also be noted that all bonus money at Wheelz is non-sticky, or forfeitable. Should you have Bonus Money in your account and you hit a big win with a Real Money bet, you always have the option of forfeiting Bonus Money so you can quickly withdraw your Real Money win. For the full Bonus Money calculation and other related details, please visit Bonus Terms and Conditions.

What happens if a game will not start when I click on the thumbnail?

The first step is to restart your browser (i.e. Chrome, Safari, Edge, etc). If that does not work, the next step would be to restart your device completely. If that still doesn’t work, check and make sure your browser and device are fully updated as legacy software is often incompatible with Wheelz’s newer technologies. If you are playing an older title, there is a strong possibility that it might be a Flash-only game. Flash is unsupported on mobile, and most browsers disable Flash by default, so this could be preventing your game from loading. Flash incompatibility is becoming less of an issue lately as game providers have either completely switch over to HTML-based games or are currently converting over their legacy Flash titles. If you’ve gone through all these troubleshooting steps and you still cannot open a game, contact Customer Support for more assistance.

What happens if my Internet connection is lost during a game session?

First off, don’t worry. You will not lose out on any potential winnings if the connection to the game server is lost during gameplay. All games are logged separately, so your session will be saved if an error occurs. If you were in the middle of a spin or bonus, the system will automatically finish and pay, but you will not be able to view that spin’s animation. For example, if your connection is lost in the middle of a bonus, you’ll see a larger balance in your account when your connection is restored (provided that the remaining bonus was going to payout). While you will not see the animation, the result of a spin/bonus is logged in our system, and your account will be paid accordingly. If your computer/mobile does have an internet connection, but you are having some issues with Wheelz, we recommend you restart your device. If Wheelz.com is still not working for you after restarting your computer or mobile device, please contact Customer Support via Live Chat or email (support@wheelz.com) and describe the problem in as much detail as possible.

What is a 99% reward?

The 99% reward advances the Progress Bar from its current position to the 99% mark and just a handful of spins away from levelling up and a prize on Wheel of Spinz. To get the most out of the 99% reward, use it wisely. For example, if your Progress Bar is currently at 80%, you only gain 19% if you claim the 99% reward at this point. In this case, it may be better to play through your current level and then claim the 99% reward as soon as your Progress Bar resets to 0%. This way, you can gain the full 99% of this reward. But don’t wait too long. All rewards have a 24-hour expiration date so better to take some value from the 99% reward than none at all.

What is Double Speed?

Double Speed rewards advance the Progress Bar at twice the standard speed. When the Progress Bar fills to 100%, you will reach the next level and win a spin on Wheel of Spinz. The level-up game, Wheel of Spinz, will award you free spins to your favourite games. General Double Speed rewards will appear in My Rewards and are active on the full selection of games at Wheelz. However, there will be times when Wheelz is featuring a Double Speed reward on a specific game. Game-specific Double Speed rewards are generally part of a more extensive campaign surrounding a new game or featured title. General Double Speed rewards are usually only valid for a short period of 1-2 hours whereas game-specific rewards may be active for several days.

What is the Wheel of Spinz?

Wheel of Spinz is the level up game at Wheelz. When the Progress bar fills, you will advance a level, and a Wheel of Spinz reward will appear in My Rewards. Claim that prize, and you will immediately receive another rewards card that activates Wheel of Spinz. Wheel of Spinz is a prize wheel featuring free spins to your favourite games. Each time you spin this wheel, you’ll illuminate one more letter on the Wheelz logo. On your 6th and final spin to fill that logo, the favoured zed, you will receive double the reward. So, on this 2x spin, if you win 25 free spins, we’ll give you another 25 for a total of 50. Rewards are based on previous gameplay. Free spins may be awarded to a game you have played before or even a title based on a genre you prefer from previous play. Wheel of Spinz games are selected in a similar way that Netflix or Spotify suggestions function. The more you play at Wheelz, the more finely-tuned these rewards will become. The values of Wheel of Spinz rewards are calculated based on the average wagering during the levels that preceded the Wheel of Spinz reward. Players who bet higher amounts will see more valuable free spin rewards on Wheel of Spinz.

What should I do if a technical error occurs on the website?

At Wheelz, the results of every game round are stored in a database even before the game’s animation completes. If an error occurs due to a lost connection in the middle of a game round, rest assured that your data was saved. For most slots, the eventual result of the spin that was interrupted and the winnings, if any, will be paid into your account. For games such as blackjack, the hand will play out as if the player stepped away from a table - hands will timeout with no action taken. If a game developer has problems on their end, an error message should appear stating those details when the game launches. We apologise for any inconvenience. Wheelz cannot resolve technical issues with individual game providers. With that said, such interruptions rarely occur. For any errors that you cannot resolve with a reload or restart, we kindly request that you contact Customer Support and provide them with as much detail as possible. Information that will help us identify and expedite your issue include: Game name (if applicable) Time of incident (as close as possible) Wager amount (if known and applicable) Description of incident It always helps if you can provide a screenshot of the event. To capture a screenshot, perform the following keyboard actions: Windows: Win+PrtScn MacOS: Shift+Command+3 Mobile Devices: This varies by device. See your device manufacturer for details. Email all information, including screenshots if taken, to support@wheelz.com.

When do I receive bonuses at Wheelz?

You will receive your first bonus when you make your first deposit. This Welcome Bonus will give you a 100% deposit bonus up to $300 plus 100 free spins! For other rewards, you control their frequency based on your gameplay. Quite simply, the more you play at Wheelz, the more bonuses that come your way. Also, Wheelz will offer special promotions several times throughout the year. Sometimes these can be deposit matches similar to the Welcome Bonus, but they generally are focused on free spin offers. At times, Wheelz players will even receive no-deposit free spins with no actions necessary besides claiming them in My Rewards. Due to the frequency of Wheelz offers, we encourage everyone to ensure that their consents are enabled so you don’t miss out on any promotion and offers. Please do not contact customer support requesting bonus codes. Support does not maintain the bonus codes and will be unable to provide those.

When will I receive bonuses from Wheelz?

A Bonus describes any reward that is in addition to the game wins from standard gameplay. When you make your first deposit at Wheelz, you will also receive your first pair of bonuses: a 100% deposit bonus up to $300 of your first deposit plus 100 free spins. Examples of other bonuses found at Wheelz are reload bonuses, double speed on the Progress Bar, cashback and, of course, many thousands of free spins each year from several campaigns.

Where am I able to view the remaining wagering requirements for my bonuses?

Your current bonuses, their remaining wagering requirements, and the ability to forfeit these bonuses can all be found at My Account.

Which currencies may I use at Wheelz Casino?

You can register and play at Wheelz with the following currencies: Euros (€), Norwegian Krone (NOK), Canadian Dollars ($), and New Zealand Dollars (NZ$).

Which deposit methods are available at Wheelz?

Bank transfers, credit cards, and e-wallets can be used to deposit funds at Wheelz Casino. Available methods vary by country. Please visit the Payment Options page, ensuring that your country’s flag is selected in the footer, to view payment options in your country. Please note that some payment methods are deposit-only or withdrawal-only. Each payment type at the Payment Options page includes information on if that payment method is available for deposits, withdrawals, or both. If Wheelz does not offer a particular payment type, feel free to contact Customer Support via email and leave feedback. Due to technical barriers or legal reasons, we cannot promise that we will be able to add your requested payment method. However, we we will certainly look into any suggestions and if it makes sense to add that payment type, implement that it a timely manner.

Which games are available to play on mobile?

The vast majority of games offered at Wheelz Casino can be played on modern handheld devices. Besides a small number of online games running on Flash technology, you’ll get the same rich playing experience across smartphone, tablet and desktop platforms.

Why isn't my wagering requirement decreasing as I play with Bonus Money?

Some games only contribute partially to the wagering requirement while others do not contribute any percentage. For full details on how specific games contribute towards the wagering requirement, see the Bonus Terms and Conditions. If your wagering requirement is not decreasing and you are not playing one of the limited games from the Bonus Terms above, please contact Customer Support and we will work to sort this for you.

FAQs

Account
I cannot remember if I have a Wheelz account. How do I check this?
Which currencies may I use at Wheelz Casino?
I forgot my username or password. What now?
May I register more than one account at Wheelz?
How may I permanently close my Wheelz account?
How do I open an account at Wheelz?
How do I manage communications from Wheelz?
Authorization of Location Services
How accurate is the location information, and what if I am close to the Ontario border?
Can I still play real-money games if I have remote desktop software running on my laptop or desktop?
Is geolocation accurate if I am accessing the internet via a public Wi-Fi hotspot?
Is it possible to improve my location accuracy?
Are games accessible on my mobile device using a mobile internet connection?
Must I be located within Ontario to register and create a player account?
Can I be accurately geolocated if I have proxy or VPN software actively running on my laptop or desktop?
How do I activate my location services
What if my computer (desktop PC/Mac) is incorrectly locating me outside Ontario?
I have to leave Ontario in the middle of the game, what will happen?
Bonuses
What are the wagering requirements at Wheelz?
What is a 99% reward?
How does Cashback work at Wheelz?
How do I claim rewards?
What is the Wheel of Spinz?
When do I receive bonuses at Wheelz?
When will I receive bonuses from Wheelz?
Where am I able to view the remaining wagering requirements for my bonuses?
What is Double Speed?
Why isn't my wagering requirement decreasing as I play with Bonus Money?
Casino
What happens if a game will not start when I click on the thumbnail?
Is it safe to play at Wheelz Casino?
What happens if my Internet connection is lost during a game session?
Can I play the games for free?
What should I do if a technical error occurs on the website?
How do I find a game at Wheelz?
Deposits & Withdrawals
How long do withdrawals take to process?
Which deposit methods are available at Wheelz?
How long do deposits take to post to my account?
My deposit is not showing. How do I fix this?
Are there any deposit or withdrawal fees at Wheelz?
What are the minimum amounts I may deposit and withdraw at Wheelz?
May I deposit or withdraw with another person's account?
Games
There is a game I like that you don't offer. What can I do?
Mobile Gaming
Which games are available to play on mobile?
Do I get the same payment methods on mobile?
Responsible Gaming
How can I limit my playing activity at Wheelz?
Security
How do I reset my password?
How do I change my registered mobile number?
How long will it take Wheelz to complete my Account Verification?
How do I correct or update account information?
How do I verify my Wheelz account?
May I deposit or withdraw at Wheelz before my account is Verified?
Is my money safe at Wheelz?
Is it safe to upload my documents to Wheelz.com?
How do I know when my account is verified?
I cannot remember which email I registered with at Wheelz. What now?

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