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Please enter the phone number registered to your Wheelz account. We will send a confirmation code to change your password via SMS and to the email address registered to your account.
You may deposit and withdraw modest amounts before your account needs Verification. At some point, once a certain transaction threshold has been passed, gaming regulations require Wheelz Casino to perform a Know-Your-Customer check. A standard KYC check is essentially a confirmation that the Wheelz account holder, the customer’s photo identification, and their payment account are all matches.
There isn’t one specific threshold for requesting a KYC check. Many factors influence this decision beyond the value of deposits or withdrawals. Frequent deposits, withdrawing after not playing, along with several other indicators, may cause the Payments team to initiate a KYC request.
Note: Please do not contact support about account verification before asked by Wheelz Casino. To maintain timely processing for all customers, we will request KYC on an as-needed basis.