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Please enter the phone number which is registered on your Wheelz account and we will send a confirmation code to change your password.
The two most important factors influencing withdrawal times are payment types and account status.
Some payment types, such as e-wallets, have an almost instantaneous withdrawal time from the moment is it processed at Wheelz until it drops into your e-wallet account. Other payment types, such as bank transfer, may take up to 3 days to reach your account once approval is made at Wheelz. These longer transaction periods are generally attributed to the routing system employed by the banking sector.
Check out the Payment Options section for full details on transfer times. Be sure to have your country’s website localisation selected (found in the footer menu) to ensure you are viewing the correct payment types. Alternatively, when logged in, you may visit the Cashier to see the specific methods available in your jurisdiction.
Regardless of your payment type, approval must first be made at Wheelz. Once a player has passed a certain volume of play at Wheelz, regulations require Wheelz to carry out a Know-Your-Customer (KYC)1 check. For customers that have completed this check, small and medium-sized withdrawals are generally instantaneous. Depending on its size and other factors, larger withdrawals may be flagged for review regardless of the KYC status.
1Please do not request early account verification. In order to process many KYC checks in the most efficient way possible, we will contact you when the time is needed. At that time, a new section will appear in your account which allows you to upload your KYC documents directly on the website.