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Please enter the phone number registered to your Wheelz account. We will send a confirmation code to change your password via SMS and to the email address registered to your account.
Yes. Player safety and security are paramount concerns at Wheelz Casino. A well-trained and competent team is continuously reviewing policies and procedures to ensure Wheelz Casino and its sister brands are the safest online casinos in the industry.
Here are some ways in which we promote safe and secure gameplay:
Randomisation: A Random Number Generator is built into every game at Wheelz Casino. Random Number Generators ensure that every spin or card deal is entirely random. Slots and table games are not programmed to win or lose. Clicking “spin” essentially calls up the random number generator which pulls a random symbol/card combinations from billions of possible configuration.
The Latest Payment Technologies: Wheelz employs TLS (SSL’s successor) for payments security. This the same technology used by major financial institutions to ensure that your transactions are secure.
Active Payments Team: Our Payments Team is on the constant lookout for suspicious or risky behaviour. If one of our Payments team sees unusual activity on your account, they will flag it for additional review. We apologise for any temporary inconveniences this may cause when an action is flagged as a risk, but rest assured these protocols are in place to protect you first and foremost.
Strict Regulation: Wheelz Casino is licensed by Malta Gaming Authority (MGA), a regulatory body within the European Union. The MGA oversees one of the most strict and comprehensive online gaming regulatory regimes. As one of the very first regulators, the MGA can draw on experience that isn’t available in other countries. As regulations do change from time to time, Wheelz will inform its customers whenever a regulatory change materially affects their gameplay.
Responsible Gaming: At Wheelz, we take Responsible Gaming issues very seriously. We have included several resources should you suspect that you may have a gambling problem:
Responsible Gaming Page: This page on the Wheelz website offers helpful insights to avoid problem gambling, additional third-party resources, and a gambling risk self-assessment test.
Account Limits: This section under My Account allows you to control your level of gambling through instruments like deposit limits, timeouts, and self-exclusions.