A game I like isn't available at Wheelz. What can I do?

Do you enjoy a particular game that Wheelz does not offer? If the title is from an existing provider, we’ll do our best to add it to our gaming library. Unfortunately, this isn’t always possible with some older, Flash-based games. For our current line-up of casino titles plus their creators, click GAMES in the main lobby. Here, you’ll find games sorted by provider. We constantly seek new and exciting game developers and titles to add to our fabulous game library. If you have suggestions, reach out to our Customer Support, where our casino managers will consider your request. Here at Wheelz, we strive to accommodate all player tastes and consider all requests sent to us.

Are there any deposit or withdrawal fees at Wheelz?

No. Wheelz does not and will not charge a deposit or withdrawal fee. However, some payment methods do include extra surcharges by the payment provider. These tend to be minor payment types. The primary methods — bank transfer and credit cards — do not include additional fees.

Can I deposit or withdraw at Wheelz before my account is Verified?

Deposits and withdrawals can be made until a certain transaction threshold is reached. Once the limit has been passed, you’ll be asked to verify your account. In line with gambling regulations, Wheelz Casino is required to perform a Know-Your-Customer check. A standard KYC check confirms that the Wheelz account holder, the customer’s photo identification, and their payment account match. There is more than one reason to request a KYC check. Many factors influence this decision beyond the value of deposits or withdrawals. Frequent deposits and withdrawals after not playing, along with several other indicators, may cause the Payments team to initiate a KYC request. Note: Do not request early account verification. To process many KYC checks in the most efficient way possible, we will contact you when we need to. A new section will appear in your account, allowing you to upload your KYC documents directly to the website.

Can I play the games for free?

For most games, yes. To play the games at Wheelz for free, log out from Wheelz and click Games in your sidebar (desktop) or from the ≡ menu (mobile & desktop). You can then browse the game lobby and click the thumbnail to launch a game. While playing in a logged-off state, the games will operate with Play Money. Free-to-play is helpful if you want to try a game before betting Real Money. Live Casino games and most Jackpot titles are not available in the free-to-play mode. However, most online slots can be played for free at Wheelz Casino.

Can I register more than one account at Wheelz?

No. Gaming regulations permit only one (1) account per individual at Wheelz. Duplicate accounts discovered in our system will be identified and removed. If you have accidentally created multiple accounts, contact Customer Support. In case you forgot your login details, follow the account recovery steps rather than create another account.

Can I use a payment method that isn't mine?

No, it’s strictly forbidden. The name on the Wheelz Account must match the account holder’s name on the payment method. Deposits or withdrawals made by someone other than the Wheelz account holder will be reviewed and possibly investigated for identity theft or fraud. Using someone else’s payment method can result in temporary suspension. Our Payment team will investigate If you are unable to deposit or withdraw with your personal payment methods, contact Customer Support before attempting any third-party transactions for additional guidance.

Do you offer the same payment methods on mobile?

Yes. The deposit and withdrawal options available in your country can be used on all devices. See our Payment Options page for the complete list of available payment methods where you are.

How can I manage my playing activity at Wheelz?

You can manage your playing habits at Wheelz Casino with the help of the following limits and tools: Time limit: Time limits automatically log you out of your Wheelz account once a pre-defined timeframe is reached. Net loss limit: With this limit, you restrict the amount you can lose over a set period. Once the limit is reached, you will be stopped from placing any further bets until a specified timeframe has passed. Deposit limit: Enable this option to limit the amount of money you can deposit into your account. Once this limit is reached, you won’t be able to make any deposits until a pre-selected time is up. Wagering limit: This limit prevents you from wagering above a certain level. Timeout: Activate this limit to temporarily freeze your account. Timeouts are either self-imposed or triggered by various account actions. You cannot log into your Wheelz account whenever Timeouts are in place. See our Terms and Conditionsfor more information. Indefinite Self-Exclusion: This limit is always available to players. Once an Indefinite Self-Exclusion has been activated, you won’t be able to log in or use your account. If you decide to reverse this action, a waiting period of 7 days will be put in place before your account is reinstated. Self-exclusions can be enabled in the Limits section of your account. If you’d like more info about gambling problems and the resources available to you, consult our dedicated Responsible Gaming page.

How do I claim rewards?

Anytime a reward is available at Wheelz, a “reward card” will appear in the My Rewards section of your account. These usually have a 24-hour expiration period from when they first become available to you. Once you’ve claimed it, you have another 24 hours to use it. All bonuses will be forfeited and lost if the reward expires. In the My Rewards section, you’ll find all the necessary information, including information about featured games on which you can use your reward and when it expires. For additional information on the many types of rewards available at Wheelz Casino, visit our Bonus page.

How do I close my Wheelz account permanently?

If you wish to close your account permanently, contact our Customer Support via email team and express your reasons for wanting a permanent account closure. Unfortunately, this can not be done through our website. Please be aware that under most circumstances, an account holder who has permanently closed their account will not be permitted to open another account at Wheelz.

How do I correct or update account information?

Need to update your personal information? No problem! Contact our Customer Support. They’ll be happy to help you make any necessary changes since, unfortunately, it’s not possible to do this through the website.

How do I find a game at Wheelz?

To find a specific game, visit the Wheelz game lobby and type the game’s name into the Search Bar. You can also click on the ALL GAMES icon to sort the game lobby by the provider. If you are tech-inclined and would like to search a tag or other text, edit the following link and paste it into your browser’s address bar: wheelz.com/en/casino/?s=InsertSearchTermHere Note: If you want to place a space in the search term, type %20. This will render one (1) blank space in the search term.

How do I manage communications from Wheelz?

To enable or disable communications from Wheelz, click on “My Account”, scroll down to “Marketing Consents”, and enable/disable the different means of communication options. We recommend enabling consents so you can take advantage of all offers. All rewards at Wheelz have an expiry date, and players who decline communications often miss out on these offers. Most unclaimed rewards are from accounts that do not have consent turned on. Consenting to marketing at Wheelz will not fill your inbox with useless marketing materials. We only communicate relevant offers and essential account information to our customers. Wheelz will never share your personal information with third-party companies.

How do I open an account at Wheelz?

Opening an account at Wheelz is a simple and quick process. First, click Register and fill in the required information on this first screen. We’ll send a verification PIN to your phone and email, which you will input on the second screen. That’s it! Once you complete these two easy steps, you are registered to play at Wheelz Casino. From there, you can check out the Wheelz game lobby or head over to the Cashier to make your first deposit and claim the Welcome Bonus. When registering at Wheelz, we suggest you accept the marketing consent so you can experience our frequent promotions. But don’t worry because Wheelz only communicates relevant information to our customers - promotion details, unclaimed rewards or cash in your account, withdrawal confirmations, etc - and we will never share your information with a third party.

How do I reset my password?

If you have forgotten your password, click the “Forgot your Password?” link on the login screen. You will be asked to enter the phone number registered to your Wheelz account. We will then send you a confirmation code via SMS, which you will enter on the next screen. Once you have entered the correct code, you can reset your password. If you do not receive a PIN code via SMS, or the password reset is not working, contact Customer Support for help.

How do I verify my Wheelz account?

Account Verification, also known as a KYC (Know Your Customer) Check, is requested by the Wheelz payments team on an as-needed basis. Regulations require account verification when a customer passes certain transaction thresholds. Wheelz may also request a KYC check if unusual account activity requires additional review. When you are asked to Verify your Account, we will notify you via email and SMS. At that time, you will be allowed to upload your identification documents at the Verification page. You can upload your documents on both desktop and mobile devices. Scanned documents and screenshots are preferred as opposed to smartphone photos. Please note that the verification section will only permit uploads once a verification check has been requested. Account Verification Information Account Verification can request some or all of the following information: Valid Picture ID: Passport, driver’s license, or national ID card. The identification must be a valid, government-issued photo ID. Utility Bill: The utility bill should be less than 3 months old and show the same home address you registered with your Wheelz account. Payment Method: Should we request payment method verification, upload a statement confirming your payment method(s) is no older than 3 months and clearly shows the account holder and account number. The following documents are accepted as a form of Payment Method Verification: Bank Transfer: Bank statements should include your name and address and match the details of your Wheelz Casino account. Credit Cards: Front and back images of the credit card are required. The back of the card must be signed by you. The front image must clearly show the first six (6) and last four (4) digits (1234 56XX XXXX 1234) of the card number. E-Wallets: E-Wallets follow the same general rules as bank statements. These statements should include the account holder’s name and address, which match your Wheelz account information. If your e-wallet provider does not send you a PDF statement or a digital copy is unavailable for download, a screenshot of the account details showing the name and address is required. Help Us Speed Up Your Verification Document Details: Sending Wheelz the correct documents the first time ensures we don’t have to request secondary clarification. High-quality Scans Work Best: Sending high-quality scans is best since we will reject images of poor quality and require you to re-submit clearer photos. Uploading high-quality scans the first time is a great way to avoid follow-up requests.

How does Cashback work at Wheelz?

At Wheelz Casino, you have two ways to claim cashback bonuses, whether you’re a proud member of the exclusive Wheelz Loyalty program or a regular player. For WheelzExtra Members: As a Wheelz Loyalty member, you get the star treatment with up to 20% Cashback on your losses, credited weekly. Plus, with 1x wagering requirements, your bonus money goes even further! This is just one of the many exclusive benefits awaiting our VIPs. A minimum of $15 cashback must be earned for cashback to be applied to your account. VIP Cashback is centralized across all Rootz brands: Wildz, Caxino, Wheelz, Spinz, and Tuplaus. Any Cashback earned will be bundled and shown on all Rootz casino platforms on which the player has an account. The player can claim the Cashback on any of those Rootz casino platforms. Once claimed on one brand, the Cashback amount will be removed from the player’s accounts on all other Rootz brands. For Other Players: If you’re not part of Wheelz Loyalty, don’t worry! Cashback opportunities may still appear in your My Rewards section from time to time. Watch for these limited-time offers and snag a rebate on your losses. Cashback comes with a 35x times wagering requirement. A minimum of $1 cashback must be earned for cashback to be applied to your account. For more information, check out our Bonus Terms and Conditions. Cashback is calculated using this formula: (Real Money + Bonus Money bets) - (Real Money + Bonus Money wins) - bonus granted - jackpot contribution + (bonus forfeited + bonus auto-forfeited + bonus expired).

How long do withdrawals take to process?

Two important factors will affect the withdrawal time: payment type and account status. Payment types, such as e-wallets, have almost instant withdrawal times, meaning you’ll get your money as soon as the withdrawal has been processed at Wheelz. Bank transfers, on the other hand, can take 3-5 working days, depending on your bank. If you’d like to know more, have a look at the Payment Options section for full details on transfer times. Ensure you have selected your country’s website localisation (found in the footer menu) to view the correct payment types. Alternatively, when logged in, visit the Cashier to see the specific methods available in your jurisdiction. The second factor we mentioned is your account status, meaning the KYC 1 (know your customer) verification. Once a player has reached a certain threshold at Wheelz, we must carry out a KYC check. Small and medium-sized withdrawals are generally instantaneous for customers who have completed this check. Depending on its size and other factors, larger withdrawals may be flagged for review regardless of the KYC status. 1Please do not request early account verification. To process many KYC checks in the most efficient way possible, we will contact you when we need to. A new section will appear in your account, allowing you to upload your KYC documents directly to the website.

How long does it take for my deposit to reach my account?

All deposits will be credited to your Wheelz account immediately, provided a technical error or your payment gets declined by your payment provider doesn’t occur. KYC & Deposit Information If you haven’t completed the KYC (know your customer) verification, you may be asked to do so before you can start playing. If unusually large, numerous deposits are made quickly or frequent changes in payment methods, in short, strange transaction behaviour, there are cases where verified accounts may be grounds to warrant additional KYC checks.

How long will it take to complete my Account Verification?

We strive to verify all KYC documents within 24 hours of their submission. However, due to a high volume of requests, we occasionally experience delays. In the event of a delay, we appreciate your patience. If your KYC is taking longer than a few business days to complete, and you haven’t received any message from us requesting additional documentation, contact Customer Support to ask about the reason for the delay.

I can't remember which email I registered with at Wheelz. What now?

Your account username is the email address you used to register your Wheelz account. If you cannot remember which email you used upon registration, contact Customer Support via Live Chat or at support@wheelz.com for help resolving this issue. Also, if you know your email but want to change it, contact Support for further assistance. We apologise for any temporary inconvenience. These steps are necessary to ensure the safety and integrity of a player’s account.

I don't remember if I have a Wheelz account. How do I check this?

If you’re unsure if you have already created an account at Wheelz, try using the Forgot your Password? link on the login screen. You will receive an SMS code to reset your password if you have already registered an account. You can then log in with your registered email address and new password. If the forgot password doesn’t help, contact Customer Support so they can help you. This is to make sure you don’t create multiple accounts if you already have one existing. Creating multiple accounts violates our terms and risks suspension of both accounts.

I forgot my username or password. What now?

Forgot Password If you have forgotten your password, click the “Forgot your Password?” link on the login screen. You will be asked to enter the phone number registered to your Wheelz account. We will then send you a confirmation code via SMS, which you will enter on the next screen. Once you have entered the correct code, you can reset your password. Forgot Username Your account username is the email address you used to register your Wheelz account. If you cannot remember which email you used upon registration, contact Customer Support via Live Chat or at support@wheelz.com for help resolving this issue.

Is it safe to play at Wheelz?

Yes. Ensuring player safety and security is our top priority at Wheelz. Our dedicated team consistently reviews our policies and procedures to ensure that Wheelz Casino and its sister brands are among the safest online casinos in the industry. Here’s how we promote safe and secure gameplay: Randomisation: Every game has a Random Number Generator to ensure that every spin or card dealt is entirely random. This ensures that slots and table games are not set to win or lose. The Latest Payment Technologies: We use TLS (SSL’s successor) for payment security, the same technology major financial institutions use for secure transactions. Active Payments Team: Our Payments Team constantly monitors accounts for suspicious or risky behaviour to protect you. If any unusual activity is detected, we may temporarily flag your account for additional review to ensure your safety. Strict Regulation: Wheelz Casino is licensed by the Malta Gaming Authority (MGA), a highly regarded regulatory body within the European Union that oversees strict and comprehensive online gaming rules. We’ll inform our customers of any regulatory changes that may significantly impact gameplay. Responsible Gaming: We take Responsible Gaming seriously at Wheelz. We offer resources, and you can find more information on our Responsible Gaming page. Here, you’ll find information about the tools available within your account to manage your level of gambling, such as setting deposit limits and self-exclusion.

Is it safe to upload my verification documents to Wheelz?

Yes. All documents uploaded on the Wheelz website are treated with high standards of security and discretion. Your documents are only accessed by our highly-trained personnel on a need-to-know basis.

Is my money safe at Wheelz?

Yes. Wheelz employs the highest standards to ensure account integrity, mainly any identifying information such as personal and payment details. Per regulation, separate bank accounts completely isolate customer and company funds.

My deposit isn't showing on my account. Why is that?

All deposits at Wheelz are instant and will show on your account once the deposit is completed. If this isn’t the case, contact Customer Support. They will help you look into and resolve the issue. When a deposit doesn’t show on your Wheelz account, the problem is usually with the payment provider. For immediate support, contact Wheelz via Live Chat while logged into your account. Contacting us while logged in automatically fills in your information, allowing customer support to quickly identify you as an active customer and help them with your issue.

Ontario Market Exit FAQs

Wheelz is ceasing operations in the Ontario iGaming market. This FAQ outlines what this means for your account, the actions you may need to take, and how to ensure you withdraw any remaining funds. What are the key dates I should know? 29 Sept 2025: All active bonuses will be cancelled unless they expire earlier. 1 Oct 2025: Our Sportsbook offering is closed. All future bets (i.e., wagers on events with a settlement date after site closure) will be cancelled, and bets will be returned to players. We will stop accepting new deposits. 15 Oct 2025: Site closure: Ontario site access and logins will be disabled. 16 Oct 2025 to 15 Apr 2026: You can still contact our Customer Support to withdraw your balance or ask questions. After 15 Apr 2026: Please contact iGaming Ontario at igaming@igamingontario.ca for unresolved matters. What happens to the money in my account? Until 30 Sept 2025: You may withdraw any wallet balance over $20.00, as outlined in our Terms and Conditions. From 1 October 2025 until 15 October 2025, you may be able to request withdrawals for balances of $1.00 and over, and from 16 October 2025 until 15 April 2026, you can request a manual withdrawal of balances of under $1.00 through Customer Support. After the grace period of 6 months (until 15 Apr 2026), any remaining unclaimed balances may be transferred to iGaming Ontario in accordance with applicable regulations. Please note that withdrawal requests are subject to applicable legislation and regulations, and you may be requested to provide us with necessary information before we can proceed with the withdrawal. What happens if my account verification is still pending? If your account was not fully verified before the site closure, you may still be asked to provide documentation to complete verification and process a withdrawal. Please ensure your information is current and respond promptly to any requests from our teams. Will I still be able to log in after 15 Oct 2025? No. Ontario residents will be unable to access their accounts after 15 October 2025. However, our Customer Support will remain available during the post-exit period to assist with balance withdrawals or any possible account issues. How will I be contacted about my account? We will notify all affected players through the following methods: Email (based on the address registered with your account) SMS (if you have previously opted in) In-account notifications, until the site closure date Self-excluded and inactive players may also be contacted where required, particularly regarding account balances or complaint resolution. What happens to my bonuses or rewards? All active bonuses, promotional offers, and loyalty rewards will be cancelled on 29 Sept 2025, unless they expire earlier under their original terms. I have an active bet or pending wager — what will happen? Any open bets scheduled to settle after 15 Oct 2025 will be cancelled on 1 Oct 2025. The full stake amount will be returned to your player wallet. What happens to my personal data? Wheelz will: Retain your account and gaming data for a minimum of seven years, in accordance with Canadian legal requirements. Ensure that all personal and transactional data remains securely stored, encrypted, and accessible only to authorised personnel. How can I contact Customer Support after the exit? You can contact our support team via Email at support@wheelz.com. Support will remain available until at least 15 April 2026 to assist with withdrawals, account access issues, or other post-exit inquiries. I have self-excluded — will I be contacted? We will only contact self-excluded players if: Your account has a balance that must be refunded, or You are involved in an unresolved complaint that requires your input. We will continue to respect your self-exclusion status throughout the process. I have an open complaint — what happens now? Any complaint submitted before the site closure will be handled according to our existing complaint resolution policy, which is available in our Terms and Conditions. You may continue to submit new complaints to support@wheelz.com until 15 Apr 2026. Where can I get help with gambling concerns after the site closes? If you need support related to responsible gambling after our Ontario site closes, you can contact ConnexOntario at 1-866-531-2600 or visit Home for 24/7 free and confidential support. What if I do not withdraw my balance by 15 Oct 2025? If you miss the initial withdrawal window, you can still request a manual withdrawal via Customer Support until 15 Apr 2026. After 15 Apr 2026, any unclaimed balances may be transferred to iGaming Ontario at igaming@igamingontario.ca in accordance with applicable regulations. We encourage all players to take action within the designated timelines to ensure access to any remaining balances.

The game won't start, what should I do?

The first step is to restart your browser (e.g., Chrome, Safari, Edge, etc.). If that does not work, the next step is to restart your device completely. If that still doesn’t work, check and make sure your browser and device are fully updated, as outdated software isn’t compatible with Wheelz’s newer technologies. If you are playing an older title, it may be a Flash-only game. Flash is unsupported on mobile, and most browsers disable Flash by default, so this could be preventing your game from loading. Flash incompatibility has become less of an issue lately as game providers have either completely switched to HTML-based games or are converting over their legacy Flash titles. If you’ve gone through all these troubleshooting steps and you still cannot open a game, contact Customer Support for help.

What are wagering requirements?

Wagering requirements are the mechanism that converts Bonus Money to Real Money that can be withdrawn. Bonus Money are funds awarded by Wheelz via free spins, bonus money drops, or other fiscal rewards. Examples of bonus money are matching funds from reload bonuses and winnings from free spins. Your Real Money and Bonus Money balances are in your account details. Whenever both balances exist, your account will use the Real Money first. Bonus Money can be converted to Real Money after you fulfil the necessary wagering requirements. For most online slots, Bonus Money must be wagered 35x. See the following list for wagering contribution by percentage relative to the 35x standard wagering requirement: All Casino Slots: 100%, (except 1429 Uncharted Seas, Bloodsuckers, Beautiful Bones Dead or Alive, Dead or Alive 2, Eggomatic, Eye of the Kraken, Gemix, Jack Hammer 2, Pearls of India, Scrooge, Secrets of Atlantis, Sea Hunter, Steam Tower, Tower Quest, Viking Runecraft, Lil Devil, The Wish Master, Kingmaker, Beautiful Bones, Wild Swarm, Blazing Bull, Hellcatraz, Street Fighter II, Royal Mint, Marching Legions, Extreme 7, Book of 99: 0%) All table and Live Casino games: 50% All Video Poker Games: 0% For the complete Bonus Money calculation and other related details, visit Bonus Terms and Conditions.

What bonus types does Wheelz offer?

Here at Wheelz, you’ll find a wide variety of bonuses. Our first one is the Welcome bonus, which offers a 100% balance booster of up to $1,000 on your first deposit plus 100 Bonus Spins. Other bonuses at Wheelz include Reload, Double Speed, and Bonus Spins bonuses. If you’d like to learn more about each bonus, head to our excellent Bonus page or check out the latest campaigns in our news section.

What deposit methods are available at Wheelz?

Bank transfers, credit cards, and e-wallets can be used to deposit funds at Wheelz Casino. Available methods vary by country. Please visit the Payment Options page, ensuring that your country’s flag is selected in the footer, to view payment options in your country. Note that some payment methods are deposit-only or withdrawal-only. Each payment type at the Payment Options page includes information on if that payment method is available for deposits, withdrawals, or both. If Wheelz does not offer a particular payment type, don’t hesitate to contact Customer Support via email and leave your feedback. Due to technical or legal reasons, we can’t promise that we will be able to add your requested payment method. However, we will look into any suggestions and, if it makes sense to add that payment type, implement that in a timely manner.

What happens if my Internet connection fails during a game session?

Don’t worry. You won’t lose out on potential wins if your internet connection fails during a gaming session. All games are logged, so your session will be saved if an error happens. Suppose you were in the middle of a spin or bonus round. In that case, the system will automatically finish and pay. Still, you won’t be able to view that spin’s animation. If your computer or mobile device has an internet connection but is having issues with Wheelz, we recommend restarting your device. If Wheelz still isn’t working for you after this, contact Customer Support via Live Chat or email (support@wheelz.com) and describe the problem in as much detail as possible.

What is a 99% reward?

This reward will advance your Progress bar from it’s current possition to the 99% mark, which bringing you just a few spins away from leveling up and spinning the Wheel of Spinz. Use this reward wisely for maximum benefit. For instance, if your Progress Bar is at 80%, claiming the 99% reward will only give you an additional 19%. In this case, it might be better to play through your current level and then claim the 99% reward as soon as your Progress Bar resets to 0%. This way, you’ll get the full benefit of the reward. But remember not to wait too long. All rewards expire after 24 hours, so it’s better to get some value from the 99% reward rather than none.

What is Double Speed?

Double Speed rewards advance the Progress Bar at twice the standard speed. When the Progress Bar fills to 100%, you will reach the next level and win a spin on the Wheel of Spinz. This is our own level-up game, which will award you Free Spins for your favourite games. General Double Speed rewards will appear in My Rewards and are active on the full selection of games at Wheelz. However, there will be times when Wheelz features Double Speed on a specific game. Game-specific Double Speed rewards are generally part of a more extensive campaign surrounding a new game or featured title. General Double Speed rewards are usually only valid for 1-2 hours, whereas game-specific Double Speed campaigns are active for several days. Check out our news section to see active Double Speed offers!

What is the Wheel of Spinz?

Wheel of Spinz is our unique level-up game, part of our rewards program. Every bet you place at Wheelz Casino advances your individual Progress Bar. Once you fill your bar, you can take a spin on our one-of-a-kind bonus feature, which awards Free Spins to use on your favourite games. As an added bonus, every time you earn a turn on the Wheel of Spinz, you’ll notice a letter in the Wheelz logo light up. Illuminate all six letters to get double the reward on your sixth and last spin before the logo is reset. The value of rewards on the Wheel of Spinz is determined by your average betting amount. Players who place higher bets will receive more valuable Free Spin rewards. The Free Spins will be available on games you’ve played before or a title from a genre you prefer based on your previous gameplay. The more you play at Wheelz, the more tailored and valuable these rewards will become.

What should I do if a technical error occurs on the website?

At Wheelz, the results of every game round are stored in a database even before the game’s animation completes. If an error occurs due to a lost connection in the middle of a game round, rest assured that your data was saved. For most slots, the eventual result of the interrupted spin and the winnings, if any, will be paid into your account. For games such as blackjack, the hand will play out as if the player stepped away from a table - hands will time out with no action taken. If a game developer has problems, an error message stating those details when the game launches should appear. We apologise for any inconvenience. Wheelz cannot resolve technical issues with individual game providers. With that said, such interruptions rarely occur. For any errors that you cannot resolve with a reload or restart, we kindly request that you contact Customer Support and provide them with as much detail as possible. Information that will help us identify and expedite your issue include: Game name (if applicable) Time of incident (as close as possible) Wager amount (if known and applicable) Description of incident It always helps if you provide a screenshot of the event. To capture a screenshot, perform the following keyboard actions: Windows: Win+PrtScn MacOS: Shift+Command+3 Mobile Devices: This varies by device. See your device manufacturer for details. Email all information, including screenshots if taken, to support@wheelz.com.

What's the minimum amount I can deposit and withdraw?

The minimum deposit and withdrawal is $10, but this may vary depending on the country you are playing from. For more information regarding the payment types available in your country and the minimum deposit/withdrawal amounts, visit the Payment Options page for more information. Important: To view the correct payment options in your country, make sure that your country’s version of the Wheelz website is selected. Select your country’s flag in the footer menu below to change the website’s localisation.

When do I receive bonuses at Wheelz?

The first bonus you’ll receive at Wheelz is the Welcome bonus, which offers a 100% deposit bonus of up to $1,000 on your first deposit plus 100 Bonus Spins We also offer a variety of different rewards, and these are based on your gameplay. The more you play at Wheelz, the more perks you’ll receive. These can be personalised Bonus Codes, or Deposit matches. Players will sometimes even receive no-deposit Bonus Spins without necessary actions besides claiming them in My Rewards. But you don’t have to sit around and wait for bonuses because here at Wheelz, we run fabulous promotions several times a year. Visit our news section to see what promotions are running right now! Due to the frequency of Wheelz offers, we encourage everyone to ensure their consent for marketing is enabled so you can take advantage of all promotions and offers. Please do not contact customer support requesting bonus codes. Support does not maintain the bonus codes and cannot provide those.

Where can I see the wagering status for my bonus?

To know about your active bonuses, visit the Bonus Section under your account. Here, you’ll find all the information about your current bonuses, the wagering requirements and the ability to forfeit them.

Which currencies can I use at Wheelz?

You can register and play at Wheelz with the following currencies: Euros (€), Canadian Dollars (CAD $), and New Zealand Dollars (NZD $).

Which games are available to play on mobile?

Most games offered at Wheelz Casino can be played on modern handheld devices. Besides a few online games running on Flash technology, you’ll get the same rich playing experience across smartphone, tablet and desktop platforms.

Why isn't my wagering requirement decreasing?

Some games contribute partially to the wagering requirement, while others do not contribute any percentage. For complete details on how specific games contribute towards the wagering requirement, see the Bonus Terms and Conditions. Suppose your wagering requirement is not decreasing, and you are not playing one of the restricted games from the Bonus Terms above. In that case, contact Customer Support, and we will work to sort this for you.