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How do I know when my account is verified?

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When your account has been verified, you will receive a confirmation message from Wheelz. If there is a problem with one or more of your KYC documents, we will contact you and request a re-upload of the document(s).

Please be patient while we process your KYC. We strive to get KYC checks completed as soon as possible, but sometimes delays occur due to the length of the KYC queue. Each KYC check is performed diligently so a long queue will result in some wait time. With that said, processing KYCs is a priority for our Payments team, and we are continually working to improve that process.

Lastly, we ask you to enable consents if you are not receiving regular messages from Wheelz. Enabling consents ensures that you receive your KYC confirmation, other important information from Wheelz, along with promotion and special offers.

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