level

Date of Birth

Gender Male Female

The code has been sent to your email and an SMS to . Please note that it may take a moment to be received.

Resend code

Code sent

I agree to the following:

Go back

Your password was reset successfully. You can now log in using the new password.

Address

Postal code

City

Country of Birth

Nationality

Place of birth

Maiden name

Date of Birth

The code has been sent to your email and an SMS to . Please note that it may take a moment to be received.

Resend code

Code sent

Withdrawals will only be approved on verified accounts.

May I deposit or withdraw at Wheelz before my account is Verified?

Back to FAQs

You may deposit and withdraw modest amounts before your account needs Verification. At some point, once a certain transaction threshold has been passed, gaming regulations require Wheelz Casino to perform a Know-Your-Customer check. A standard KYC check is essentially a confirmation that the Wheelz account holder, the customer’s photo identification, and their payment account are all matches.

There isn’t one specific threshold for requesting a KYC check. Many factors influence this decision beyond the value of deposits or withdrawals. Frequent deposits, withdrawing after not playing, along with several other indicators, may cause the Payments team to initiate a KYC request.

Note: Please do not contact support about account verification before asked by Wheelz Casino. To maintain timely processing for all customers, we will request KYC on an as-needed basis.