You can drag me around
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Please enter the phone number registered to your Wheelz account. We will send a confirmation code to change your password via SMS and to the email address registered to your account.
I cannot remember if I have a Wheelz account. How do I check this?
Which currencies may I use at Wheelz Casino?
I forgot my username or password. What now?
May I register more than one account at Wheelz?
How may I permanently close my Wheelz account?
How do I open an account at Wheelz?
How do I manage communications from Wheelz?
Authorization of Location Services
How accurate is the location information, and what if I am close to the Ontario border?
Can I still play real-money games if I have remote desktop software running on my laptop or desktop?
Is geolocation accurate if I am accessing the internet via a public Wi-Fi hotspot?
Is it possible to improve my location accuracy?
Are games accessible on my mobile device using a mobile internet connection?
Must I be located within Ontario to register and create a player account?
Can I be accurately geolocated if I have proxy or VPN software actively running on my laptop or desktop?
How do I activate my location services
What if my computer (desktop PC/Mac) is incorrectly locating me outside Ontario?
I have to leave Ontario in the middle of the game, what will happen?
What are the wagering requirements at Wheelz?
What is a 99% reward?
How does Cashback work at Wheelz?
How do I claim rewards?
What is the Wheel of Spinz?
When do I receive bonuses at Wheelz?
When will I receive bonuses from Wheelz?
Where am I able to view the remaining wagering requirements for my bonuses?
What is Double Speed?
Why isn't my wagering requirement decreasing as I play with Bonus Money?
What happens if a game will not start when I click on the thumbnail?
Is it safe to play at Wheelz Casino?
What happens if my Internet connection is lost during a game session?
Can I play the games for free?
What should I do if a technical error occurs on the website?
How do I find a game at Wheelz?
Deposits & Withdrawals
How long do withdrawals take to process?
Which deposit methods are available at Wheelz?
How long do deposits take to post to my account?
My deposit is not showing. How do I fix this?
Are there any deposit or withdrawal fees at Wheelz?
What are the minimum amounts I may deposit and withdraw at Wheelz?
May I deposit or withdraw with another person's account?
There is a game I like that you don't offer. What can I do?
Which games are available to play on mobile?
Do I get the same payment methods on mobile?
How can I limit my playing activity at Wheelz?
How do I reset my password?
How do I change my registered mobile number?
How long will it take Wheelz to complete my Account Verification?
How do I correct or update account information?
How do I verify my Wheelz account?
May I deposit or withdraw at Wheelz before my account is Verified?
Is my money safe at Wheelz?
Is it safe to upload my documents to Wheelz.com?
How do I know when my account has been verified?
I cannot remember which email I registered with at Wheelz. What now?